AMSTERDAM - COLOGNE - RÜDESHEIM - HEIDELBERG - MANNHEIM – STRASBOURG- LINZ - MELK - VIENNA - BRATISLAVA - BUDAPEST - BEZDAN - NOVI SAD - BELGRADE - THE IRON GATES - RUSE - GIURGIU - OLTENITA - TULCEA
From Amsterdam to Strasbourg, discover exciting cities along the Romantic Rhine River. Explore Nijmegen, Cologne, Rüdesheim and Heidelberg, some of the oldest cities in Holland and Germany with unparalleled historical heritage.
Be awed by the majestic Danube River, as you cross 8 countries and stop in all the must-see capitals. Relax and enjoy exceptional service onboard your premium ships as you sail through tremendous landscapes of striking beauty where nature is queen.
This luxury 17 day cruise will take you on a journey of discovery as you uncover unique architecture, history, and culture and the most important treasures that Europe has to offer.
Trip code : TWASXLIT21
Duration : 17 days
Destination : Netherlands, Germany, France, Austria, Slovakia, Hungary, Serbia, Romania & Bulgaria
Travel Dates :2021
THE CROISIEUROPE DIFFERENCE:
CRUISE HIGHLIGHTS:
You will be welcomed at the Amsterdam airport and transferred to the cruise ship.
Passengers are welcome to board the ship in Amsterdam at 6:00 p.m. After comfortably settling into your cabins, we will introduce our crew at a welcome cocktail.
This morning we depart from Nijmegen by coach in the company of your hostess towards the Kröller Müller Museum. It is located in the Hoge Veluwe National park, one of the country's largest national parks extending over 5000 ha. At the beginning of the 20th century, two wealthy Dutchmen bought back and reforested what used to be agricultural land and turned it into this beautiful park.
Your hostess will deliver the entry tickets upon arrival for you to visit the museum freely. The museum was named after Helene Kröller-Müller who collected 11,500 art pieces with the help of an advisor, H.P. Bremmer. Her husband Anton Kröller was the director of the Müller & Co. company, his wealth largely contributing to the extension of Helen's collection. She longed for of a "Museum House”, a dream which came true in 1938.
In this museum you will find an important collection of canvases by Van Gogh as well as his contemporaries, including Picasso, Seurat, Monet to name a few. In the museum grounds, you will discover an incredible collection of modern sculptures. This part of the museum was open in 1961 by Director A.H. Hammacher whose dream was to display these works outside, due to the exceptional location of the museum.
Return on board by coach.
The morning will be spent cruising. The afternoon is free to do as you please or take a tour of the old sections of Cologne.
Our ship will cruise during the morning. On arrival in Rüdesheim, we depart on a tour and commentary of the Rüdesheim vineyards by mini train, during which you will discover the famous vineyards already cultivated in the Roman period. During this tour, the history of winemaking in the region will be explained and you can enjoy a breathtaking view of Rüdesheim and the Rhine. The train will then stop right before the historical Bassenheimer Hof cellar, a seigneurial residence from the 16th century, where we will indulge in a wine-tasting. A winemaker from the Störzel family cellar will guide you through a tasting of three different wines, from the driest to the sweetest, all the while telling you about the history of the cellar and winemaking in the Rüdesheim region, complete with local stories. Afterwards, our visit will continue to the Museum of Mechanical Musical Instruments located 100m away from the cellar in an old building from the 15th century. The "Siegfrieds Mechanisches Musikkabinett" is the first German museum dedicated to self-playing musical instruments, which holds an impressive collection of no less than 350 mechanical musical instruments dating back to the 18th century to the 20th, all spread out on more than 4000 ft². This is a vast collection, dating back three centuries, of fascinating musical instruments that function like computers, ranging from tiny, delicate music boxes to an enormous orchestrion. Tools and machines to produce organ pipes, cardboard sheet music, rolls of sheet music and perforated disks are also on display in the collection. Whatever their age, museum visitors always take great pleasure in discovering this special music, the techniques from the past and how these instruments work.
After visiting the Museum, you will have some free time to stroll through the streets of Rüdesheim ambling down the famous Drosselgasse, before making your own way back to the boat.
Our ship will cruise during the morning. On arrival we leave from Mannheim by coach and head towards Heidelberg. This cosmopolitan, friendly, and vibrant city is made up of 15 distinct neighbourhoods and is particularly attractive to families, students, business people, and researchers. Its high quality of life comes through to visitors, who feel genuinely at home here. We will begin with a visit to the outside of Heidelberg Castle, where you will be able to see the Renaissance ruins and parts of its restoration. The castle has a history that is almost as old as the city itself. From either the Great Terrace or the gardens, enjoy an amazing view over Heidelberg, the Neckar River, and the valley. Do not miss seeing the Heidelberg Tun. Built in 1751 by Prince Elector Karl Theodor, it housed the wine paid as taxes by the wine growers in the region. Legend has it that the permanently intoxicated court jester who guarded the cask, Perkeo, died after mistakenly drinking a simple glass of water. You can also enjoy a stroll through the castle gardens, once considered a masterpiece of their time. Built upon several terraces, they were made up of many flower beds, mazes, sculptures, heated greenhouse with orange trees, large ponds, waterfalls, and a man-made grotto. We will then head for the Neckarmünzplatz, on the banks of the Necker River, and continue with a guided tour of the old city. We will pass by the Church of the Holy Spirit, the most famous church in Heidelberg, whose steeple dominates the town. And then you can take advantage of some free time to wander through the streets and shops before returning to the coach. Return on board.
Tonight, is our gala dinner and evening.
Enjoy breakfast on board before disembarking at 9:00 a.m. We then transfer by coach to Linz (travel time of 6 hours), stopping for lunch along the way at a local restaurant.
Passengers are welcome to board our ship at 4:00 p.m. After comfortably settling into your cabins, we will introduce our crew at a welcome cocktail before dinner. Our ship will cruise towards Melk through the night.
This morning we depart by coach towards Melk Abbey. We will meet up with our guides in the inner courtyard to start our visit. The Abbey overlooking the Danube was first built as the Babenberg's fortified castle. It was founded in the 11th century and the current buildings of the Benedictine abbey date from the Baroque era and were designed by architect Jakob Prandtauer.
Melk Abbey now houses a museum in which you will discover several rooms that have been enhanced thanks to architecture, sound, and light as well as the use of various types of media. Computer animations will tell you a story about the construction of the edifices. You will also visit the marble hall, the world-famous library, and the bedchambers where several illustrious visitors have slept. Return on board by coach.
Our ship will cruise to Vienna.
This evening depart by coach in the company of our host/hostess towards Vienna's Kursalon where the concert will take place. Famous waltz melodies will take you back to the era of Franz Joseph and Sisi. The first half of the concert will be devoted to Mozart compositions, and the second half to Strauss. The orchestra consists of eight to thirteen musicians, two singers and two dancers who will all make sure you have a good time. During intermission, a free drink will be served (orange juice or sparkling Austrian wine). Return on board by coach.
This morning we depart for a guided visit of Schönbrunn Palace and with its magnificent park, the former summer residence of the Emperor of Austria and his family.
You will begin the tour by taking the famous Ring to reach Schoenbrunn Palace. The "Ring" was one of the personal projects of Emperor Franz Joseph. In 1857, he decided to take down the ramparts that enclosed the city centre and had this boulevard built lined with fine buildings. Along the Ring you will admire this architectural showcase of the old Austro-Hungarian monarchy, including: The State Opera; the Hofburg Palace; the Natural History Museum; the City Hall; the Burgtheater and more.
When you arrive at Schoenbrunn Palace, you will be guided through the numerous rooms of the Hapsburgs' summer residence, which bear witness to the splendour of the Court at the time of Maria Theresa. You will also have some time to wander through the Palace gardens.
You will then return to the coach, which will take you to the city centre to enjoy some free time in the area around St Stephen's Cathedral. You will then return to the coach, which will take you back to the boat, via the Ring.
After our visits, we will begin to cruise to Bratislava. On arrival we leave for a guided tour of Bratislava, dominated to the north by the slopes of the southern tip of the Little Carpathians and bathed by the Danube. Its charm is found in its old town, with its splendid Baroque palaces, churches, and pleasant squares.
Bratislava, before becoming the capital of independent Slovakia in 1993 was first the capital of Hungary from 1536 to 1784 under the name of Presburg. It then belonged to Czechoslovakia before becoming the capital of the "Slovak Socialist Republic" as part of Czechoslovakia between 1969 and 1992.
Along with your guides, you will begin the visit with a panoramic tour of the city which will take you to Bratislava Castle (outsides), which dates from 1811, after the previous castle burned down, and from where you will enjoy a breathtaking view over the Danube and the city. The main historical monuments are in the Old Town and the coach will drop you off at its entrance to continue the visit on foot. You will enter through Michael's Gate, which is the only gate still surviving from the Middle-Ages. Then you will head for the central square surrounded by elegant buildings, some in Art Nouveau style, and dominated by the old Bratislava Town Hall. The tour continues with the Primate's Palace (outsides) completed in 1781 for Archbishop Jozef Bathyány.
As you stroll through the streets, you may come across some of the amusing statues that are dotted around the capital. After the guided tour, you will have some free time and will return to the boat on foot or by coach depending on sailing times
We will return on board and cruise to Budapest.
On arrival to Budapest we set of in the company of our guides, we will depart for a panoramic tour of Budapest, the Pearl of the Danube. First, we will head for the hills of Buda by crossing the Elizabeth Bridge and we will go up to the Castle quarter, from where we will enjoy a fantastic panoramic view of the city. We will walk round the castle quarter and on to the Fisherman's Bastion, built in neo-Roman style in 1902 for the simple pleasure of offering a panoramic view over the city and the Danube. Behind the Bastion, we will find Matthias Church which notably was the venue for the coronation of Emperor Franz Joseph and his wife "Sissi". Our coach will then take us down to the plains of Pest. There, we will visit Heroes' Square whose central monument depicting Prince Arpad and the chieftains of seven Magyar tribes was built for the millennium of Hungary. We will pass by the famous Szechenyi thermal baths, the zoo - a true piece of architecture - Vajdahunyad Castle and more. We will walk through the famous Andrassy Avenue and pass by St. Stephen's Basilica whose construction began in 1851 and was only completed in 1905. We will walk along the river and see the famous Parliament building overlooking the Danube with its white silhouette in the Byzantine and neo-Gothic styles. Return on board.
The afternoon is free to do as you please.
In the evening, join us on an evening of traditional entertainment in Budapest. Transfer by coach in the company of your guides to a theatre downtown for a traditional Hungarian show. This one-and-a-half-hour show will take you across all the regions of Hungary through its folklore and Gypsy dance and music. After this show, the traditions and folklore of this beautiful country will no longer hold any secrets! Return on board by coach.
On arrival in Kalocsa we depart to visit the Puszta, the Pannonian steppe grasslands. We depart by coach in the company of your host/hostess in the direction of Kiskunsag Park, at the heart of the Puszta.
The Puszta, also known as the Great Plain of Hungary, is a large, flat grassland that was regarded as the Wild West of Hungary in the 19th century with cowboys watching over colossal cattle herds grazing on pasture. The Puszta has been listed as a World Heritage Site by UNESCO since 1999.
Riding aboard a charabanc - a traditional horse-drawn carriage with wooden benches - you will be amazed by the wonderful landscapes and unusual fauna of the Puszta. In a small part of the Hungarian Steppe, you will get to observe Racka sheep with their spiral-shaped horns, Mangalica pigs with their curly coats and Hungarian Grey cattle with their long, curved horns, as well as rare species of birds. In the course of your visit, you'll get the chance to attend a traditional equestrian show while tasting* "palinka" (plum eau-de-vie) and some "pogacsa" (small savory buns) as well as mineral water, sheltered from the sun under a thatched roof. The csikós, the mounted horse-herdsmen of Hungary dressed in traditional blue attire, will invite you to take part in their "games of skill and ability”. Return on board by coach
After we return on board, we continue towards Mohacs and Novi Sad. Our ship will cruise through the night.
This morning after breakfast we set off by coach to visit the town of Novi Sad. Capital of the autonomous region of Vojvodina, Novi Sad is also the second largest town in Serbia, going by the size of its population. The town has a long and troubled history since it was under the rule of Celts, Romans, Franks, Barbarians and Turks until it became part of the Habsburg empire. It was known as "Petrovaradin” in the past, and the name Novi Sad (meaning ‘new plant') only came into use in 1748. The history of the town was further troubled during the 20th century when after the First World War, the Balkan territories were in turn united and separated under different names, until in 2006 when the town finally became part of an independent Serbia.
We will visit the city centre on foot. The Austro-Hungarian old town, with its baroque buildings, grew up around the ancient fortifications. We will get the chance to visit the Episcopal Church as well as an orthodox church before we continue up the main street to Freedom Square where we will find the Town Hall, dating from 1895. The coach will be waiting for you near Freedom square to finish the visit with a panoramic tour up the main boulevards leading to the boat.
Our coach will continue to the little village of Sremski Karlovci where we'll visit the Cathedral of St Nicholas, built in typical baroque style in 1758, and the first ever secondary school of Serbia dating from the end of the 18th century which has a library housing around 18,000 books. We will take time to admire one of the most well-known of the town's monuments, the Four Lions Fountain, built in 1799 to celebrate the town's first ever waterworks. Return on board in Novi Sad.
Our ship will begin to cruise to Belgrade. The afternoon will be spent cruising, before arriving in the Serbian capital in the evening.
In the evening, join us on an evening of traditional entertainment in Belgrade. Transfer by coach in the company of your guides for the traditional evening in Belgrade which will take place in a Hotel. Enjoy one hour of enchanting traditional dances and songs that will take you through the various regions of Serbia. After the show, our coach will take us to the Skadarlija district, a bohemian quarter nicknamed the "Serbian Montmartre”, for a snack of some local specialties in a traditional café surrounded by musicians.
Return on board by coach.
This morning we depart by coach to visit Belgrade, the capital of Serbia, which is also one of the oldest cities in Europe with a history stretching back some 7000 years. It is located at the confluence of the Sava and Danube Rivers, close to the Morava Corridor which links the countries of the Danube to the Aegean Sea. The town has a fortress sitting atop one of the highest hills in Belgrade as well as a commercial centre and port. We'll start off our visit with a guided panoramic tour of the city, during which you will have the opportunity to admire Belgrade's National Theatre and National Museum, the Royal Palace which currently houses the City Assembly of Belgrade, the Ancient Royal Palace and more. We will stop to visit the Orthodox Temple of St Sava. The construction of this church began in 1939 but is still a work in progress, given that the Second World War followed by Tito's dictatorship put a halt to it. Construction only started again in 2001 and is funded exclusively by charitable donations. We'll head back to the city centre by coach for some free time before our guides take us to Kalemegdan Park, the largest and most beautiful park in the city where the Belgrade Fortress is located, overlooking the confluence of the Danube and Sava. Return to the ship by coach.
The afternoon will be spent cruising to Donji Milanovac.
The entire day will be spent cruising on the Danube. Our ship will pass through the Iron Gates, the gorge on the Danube that forms part of the boundary between Serbia and Romania. It was called "The Cauldrons” by ancient sailors, since the water, held tightly between two steep cliffs, seems to be boiling. On the Serbian bank of the river, we will catch a glimpse of the Tabula Traiana - a marble plaque honouring the Roman Road that once linked Rome to the province of Dacia.
Tonight, is our gala evening and dinner.
Today we depart by coach to visit the town of Ruse, one of the largest ports in Bulgaria. It was founded by the Romans under the orders of Emperor Augustus. During the Ottoman Empire, it was the most important town of the empire located on the Danube.
In the company of our guide, we will discover the fascinating architectural heritage of the town, a rich mixture of Bulgarian and Romanian cultures. We'll get the chance to admire the Dohodno Zdanie (the Old Theatre), built in 1902 by architects Raul Brank, Georg Lang and Frank Scholz; the Monument of Liberty, a masterpiece by Florentine architect and sculptor Arnoldo Zocchi; the Catholic Church with its multi-colored stained-glass windows and so on. We will end our visit with a tasting of a local pastry and wine. We will have some free time to go shopping before our coaches take us back to the ship.
Enjoy dinner and an evening of traditional entertainment on board.
Our ship will cruise to Giurgiu. This morning we depart for a full day excursion in the company of our guides to discover the Romanian capital of Bucharest. According to legend, the city was founded by a shepherd called Bucur, which means ‘joy' in Romanian. Bucharest has suffered greatly from its communist past but after the year 2000, due to the advent of significant economic growth, the city has modernized.
We will start off our visit with a panoramic tour of the city giving you an overview of the various monuments of the capital. We will head to the restaurant for a typical Romanian lunch with traditional music and folklore dancing to entertain us. After lunch, we will head again by coach to Bucharest's Eco-museum, a genuine village in the city where we will learn about the habitats of the different regions of Romania and their handcrafts. We will conclude our visit with a photo stop at the Palace of Parliament, a gigantic neo-classical style marble construction designed by Ceausescu before visiting the Orthodox Church.
We will leave Bucharest by coach and head back to the ship. We will return on board in Olenita.
On arrival in Tulcea we depart for a tour the Danube Delta to enjoy the flora and fauna, see the multiple natural and artificial canals, and walk away with impressions that will last a lifetime.
We will begin with a 500m walk (approx.) and then board a tourist pleasure boat to begin our visit of the Danube Delta and board small local boats (with a capacity of 50 passengers) to discover the flora and fauna of this biosphere in the company of our guides.
The site today is one of 300 international biosphere reserves designated by UNESCO to try to measure the impact of Man on the environment. The human presence on the North and South banks of the Delta has been in evidence since Neolithic times, when the Delta was still only a gulf in the Black Sea. The Danube Delta is home to more than 1200 different varieties of plants, 300 species of birds and 45 different freshwater fish varieties in its many lakes and marshes. During our visit, we may be lucky enough to catch a glimpse of some white pelicans, dwarf cormorants or glossy ibis or other species.
We will return on board in Tulcea. Tonight, enjoy a traditional folklore evening.
Enjoy one last buffet breakfast on board before disembarking at 9:00 a.m. You will be transferred to the airport. End of our services.
***Important Note***
For operational reasons and passenger safety, Tweet World Travel and its suppliers reserve the right to change, vary, modify or cancel any itinerary or arrangement in relation to the tour/cruise as considered necessary.
FIRST-CLASS SERVICE
ACCOMMODATION
SIGHTSEEING
TRANSPORTATION
TOUR GUIDE & TOUR LEADER
MEALS & DRINKS
ENTERTAINMENT
OTHERS
| Ship | Ship Category | Cabin type | Start date | End date | Price pp twin share (AUD) | Available Cabins | Special | Special | Status |
|---|---|---|---|---|---|---|---|---|---|
| MS Gerard Schmitter | MS Vivaldi | Premium | Main Deck | 22/08/2021 | 07/09/2021 | 7,742 | 1 | 10,552 | On Request | |
| MS Gerard Schmitter | MS Vivaldi | Premium | Middle Deck | 22/08/2021 | 07/09/2021 | 8,478 | 1 | 11,294 | On Request | |
| MS Gerard Schmitter | MS Vivaldi | Premium | Upper Deck | 22/08/2021 | 07/09/2021 | 8,590 | 1 | 11,400 | On Request |
GENERAL TERMS & CONDITIONS
This Term & condition sets out how Tweet World Travel Pty. Ltd. (ACN 608 371 277) and its subsidiaries all their brands, including but not limited to Tweet World Travel, Tweet World Cruises, Worldwide River Cruises, Asia School Tours, Tweet World Tours; Asia Online Tours, Croisi Cruises (collectively referred to in this document as "Tweet World Travel”, "we" "our" or "us") in these booking terms and conditions shall mean Tweet World Travel. These terms and conditions apply to bookings you make with our consultants (in-store, on our websites, over phone or by email); with your own travel agents, as well as online bookings you make on our websites. Please make sure your travel agent or our consultant advise you of our terms and conditions.
Please read the following terms and conditions carefully. You must not make any bookings unless you understand and agree with the following terms and conditions.
The services of Tweet World Travel are offered to you on the condition of your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Tweet World Travel constitutes your agreement to all such terms, conditions, and notices.
Tweet World Travel reserves the right to change the terms, conditions, and notices under which the services of Tweet World Travel are offered, including but not limited to the charges associated with the use of the Tweet World, without notice.
1. BOOKING
Passenger names must be provided exactly as per passport at the time of booking. Any spelling corrections made after a deposit is paid must be sent in writing and will incur additional fees, including any ticket/voucher re‐issue fees and any suppliers’ re-issue fees.
After a booking is made, customers / travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.
Tweet World Travel reserves the right to correct any errors in rates quoted/invoice or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing. Even once payment has been paid in full but an error in price has been found, Tweet World Travel reserve the right to correct any error.
Tweet World Travel reserves the right to modify the price in case of exchange rate fluctuation while we provide a quote or make a booking for you. We continue to modify exchange rate even after your booking is made. The price is only guaranteed only when a booking is confirmed and a deposit is already paid.
Tweet World Travel’s online websites, including but not limited to its online B2B Agent Portal and its websites listed below, show live availability of its tour and cruises, and the price is updated daily according to the exchange rate. The price is only guaranteed only when a booking is confirmed, and a deposit is already paid.
Tweet World Travel’s websites include:
Tweet World Travel acts as a co-ordinator and books your holidays with one or several Third-party providers (Airlines, Cruise Company, Transfers, Third-Party Providers). Once booked with Tweet World Travel to utilise Third Party Provider’ service, you also agree and are bound to their terms and conditions.
1.1 Deposit
Any booking valued at or less than $1,900 must be paid in full amount after booking is made. All airfares must be paid in full at the time of booking.
You will be required to pay deposit after booking confirmation:
Deposit due date is specified within your invoice / booking confirmation. If the deposit is not paid by the specified due date, your booking will be cancelled.
If you cancel your booking at any time, your deposit is non-refundable, or depends on each package's terms & conditions
Any booking valued at or less than $1,000 must be paid in full amount after booking confirmation. Some airfares or services must be paid in full at the time of booking.
c. Receipt of Deposit
By sending/paid a deposit the customers/ travel agents acknowledge that the terms and conditions are fully understood, and agree to be bound by the terms, conditions and responsibilities set forth.
The customers/travel agents also acknowledge and agree that:
1.2 Final balance
The final balance will be due 110 days before the departure date. If the outstanding payment is not received by the due date, your booking will automatically be cancelled. Then the cancellation rate will be applied. The cancellation terms are specified in your invoice/booking confirmation.
Outstanding balance depends on the type of service you are undertaking:
2. PAYMENT
You can make a payment via Enett, Bank Transfer, Credit Card, Paypal
Credit Card Fee
The following Card Fees apply:
3. LATE OR URGENT BOOKING
Any booking made within 110 days before departure will require payment in full immediately when the booking is confirmed.
Bookings made less than 60 days prior to departure will incur a late booking fee of $120 per person and must be paid along with the final payment at the time of booking.
4. AMENDMENTS FEES
After bookings are deposited, any amendment has to be requested in writing and incurs $99 fee per person, plus any additional costs and administrative expenses incurred in arranging the alteration.
Alterations will be made at our discretion and may not always be possible.
5. SAFETY NET PROTECTION
5.1 Safety Net Protection
6. TRAVEL VOUCHER
Travel voucher will be issued and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.
If the traveller travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.
Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embark our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.
It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occur, we won’t be liable and the travellers will be deem as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.
Please check with your travel agents / our consultant before cancelling or amending a Travel Product. In certain circumstances, some Cruise Company, Airlines or Third-Party Travel Provider may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.
Tweet World Travel acts as a co-ordinator and book your holidays with one or several Third-party providers, and you are subjected to their terms and conditions specified.
For a specific tour / cruise package, a separate cancellation policy might be set out and applied to your booking.
Please see the below for our general cancellation policy.
1. WORLDWIDE RIVER CRUISES
1.1 Cancellation by customer
1.1.1 For Tweet World Travel’s Charter ship or Allotment with other Cruiseline
Before the travel date, the following fees will be applied:
After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise.
If your cruise package includes international/domestic flights the airlines cancellation policies will be apply.
1.1.2 CroisiEurope River Cruise
The below terms apply to any respective CroisiEurope booking. These terms may be changed according to CroisiEurope’s terms without notice.
A. Costs of cancelling CroisiEurope River cruises & Coastal cruises:
B. Costs of cancelling CroisiEurope - “Nouvel An” and “Carnaval de Venise” river cruises:
C. Costs of cancelling cruises on the Mekong, Volga and in Southern Africa:
1.2 Cancellation by Tweet World Travel
For group set departure, if the minimum number of the group is not reached, we reserve the right to cancel or vary the cruise 110 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable by you, Tweet World Travel will offer travel credits to be used up to 24 months less visa cost, fuel surcharge and any other cancellation fees levied by airlines and other third parties.
If a booking is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will either change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months.
During your cruise, in the event of strike, bad weather, or force majeure conditions endangering the operation of the vessel safely or extraordinary circumstances, Tweet World Travel may at all times and without notice, advance or delay a departure or a stopover or, if need be, change ports of call, and may not be held responsible in the event of cancellation, earlier or later departure or arrival, modification or substitution. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months. Tweet World Travel will not be liable to any additional associated costs incurred to the travellers whatsoever.
Force majeure events are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.
1.3 Cancellation by Cruise Company or Third-Party Provider
Tweet World Travel acts as a coordinator and books your holiday with Third Party Travel Providers (Cruise company, airlines, local supplier, transfer service etc.) and is subjected to their particular terms and conditions.
If the Cruise Company, Airlines, Local Supplier or Third Party Travel Provider changes any part of your booking for reasons beyond its control, for example, if a Cruise Company or Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use our reasonable endeavours to notify you.
If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Depending on each particular suppliers’ policies and terms & conditions, it may results in a monetary refund to you or travel credits to use in the future. The refund/credits will less any fees charged by us under our terms and conditions, and by the Cruise Company, airlines, local suppliers or Third party travel provider’s terms and conditions that you agreed with.
Our fee may cost up to 10% of the total price that you have paid for your Travel Product to Cruise Company, Airlines, or Third Party Travel Provider.
Please check with your travel agents/ our consultant before cancelling or amending a Travel Product in these circumstances as some Cruise Company, Airlines, Local Suppliers or Third Party Travel Providers may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.
2. ASIA TOURS
2.1 Cancellation by customer
Before the travel date the following fees will be apply:
|
Tours/ Packages |
Large Group Tours & School Tours (More than 15 people) |
|
65 days or more before departure – loss of deposit |
90 days or more before departure – loss of deposit |
|
64‐40 days before departure – 55% |
89‐79 days before departure – 65% |
|
39‐31 days before departure – 75% |
78‐61 days before departure – 85% |
|
Within 30 days of departure – 100% |
Within 60 days of departure – 100% |
|
Any 'no show' – 100% |
Any 'no show' – 100% |
After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on tours.
If your tour/package includes international/domestic flights the airlines cancellation policies will be applied.
2.2 Cancellation by Tweet World Travel
For group set departure, if the minimum number of the group is not reached, we reserve the right to cancel or vary the tour 110 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable by you, Tweet World Travel will offer travel credits to be used up to 24 months less visa cost, fuel surcharge and any other cancellation fees levied by airlines and other third parties.
If a booking is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will either change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months.
Force majeure events are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.
During your tour, in the event of strike, bad weather, or force majeure conditions endangering the operation of the tour safely or extraordinary circumstances, Tweet World Travel may at all times and without notice, advance or delay a departure or a stopover or, if need be, change destinations, and may not be held responsible in the event of cancellation, earlier or later departure or arrival, modification or substitution. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months. Tweet World Travel will not be liable to any additional associated costs incurred to the travellers whatsoever.
2.3 Cancellation by Local Supplier or Third Party Travel Provider
Tweet World Travel acts as a coordinator and book your holiday with Third Party Travel Providers (Cruise company, airlines, local supplier, transfer service etc.) and is subjected to their particular terms and conditions.
If the Cruise Company, Airlines, Local Supplier or Third Party Travel Provider changes any part of your booking for reasons beyond its control, for example, if a Cruise Company or Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use our reasonable endeavours to notify you.
If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Depending on each particular suppliers’ policies and terms & conditions, it may result in a monetary refund to you or travel credits to use in the future. The refund/credits will less any fees charged by us under our terms and conditions, and by the Cruise Company, airlines, local suppliers or Third party travel provider’s terms and conditions that you agreed with.
Our fee may cost up to 10% of the total price that you have paid for your Travel Product to Cruise Company, Airlines, or Third Party Travel Provider.
Please check with your travel agents/ our consultant before cancelling or amending a Travel Product in these circumstances as some Cruise Company, Airlines, Local Suppliers or Third Party Travel Providers may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.
Tweet World Travel only acts as an agent for the Suppliers, and sell various travel related products as agent on behalf of, numerous transports, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all other wholesalers.
Tweet World Travel acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, cruising, touring, sightseeing and hotel accommodation. Our obligation to you is to make travel bookings as your agent on your behalf and to arrange relevant contracts between you and travel service providers. All bookings are subject to the terms and conditions and limitations of liability imposed by each Supplier. It is important for you to obtain and read the applicable Supplier’s terms and conditions as they may limit or exclude their liability to you.
Tweet World Travel does not own, manage, control or operate any transportation vehicle, any hotel or restaurant or any other supplier of services. All receipts, vouchers and tickets are issued subject to the terms and conditions specified by the Supplier and all services are subject to the laws of the country where the services are provided.
Tweet World Travel has no control over, or liability for, the services provided by third parties. We do not control the manner of the Suppliers. We disclaim and will be exempt from liability for anything to do with the supply of such Products.
All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason any travel service provider is unable to provide the services for which you have contracted; your rights are against that provider and not against us.
Tweet World Travel (herewith called the Company) acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, cruising, touring, sightseeing and hotel accommodation. The Company does not own, manage, control or operate any transportation vehicle, any hotel or restaurant, any ship or any other supplier of services. All vouchers and tickets issued are subjected to the terms and conditions specified by the supplier and all services are subjected to the laws of the country where the services are provided.
Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling, hotel overbooking and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. Any decision made in respect of cruise/tour services by independent suppliers, cruiseline operators or airlines to re-route or amend the itinerary due to any of the above or similar circumstances is at the discretion of the cruise/tour service provider. Tweet World Travel shall not be liable for any claim whatsoever arising from such events. We strongly urge all customers to undertake a high level of personal responsibility in order to ensure that possessions, equipment and personal documents are closely monitored and protected at all times. We also strongly advise all customers to purchase appropriate travel insurance to protect you from financial loss and personal injuries in the event of an emergency.
You acknowledge and agree that there are inherent risks involved in participating in the cruise/tour and other activities, including without limitation of possible contact with native flora/fauna, local residents, unforeseen events (force majeure) and travel in remote locations.
By making a booking, you agree to accept all risks associated with the cruise/tour and other activities. You agree to unconditionally release us from all liability, including without limitation in contract and in tort, for any cause or action, including any injury, damage, loss, cost, delay, additional expense or inconvenience caused directly or indirectly as a result of the inherent risks associated with the tour, or any force majeure events or other events which are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.
If we or our service providers are affected in any way by a force majeure event, we may in our discretion vary or cancel any itinerary or arrangement in relation to the tour as we consider necessary, without incurring any liability to you.
Each service provider is responsible for the part of the cruise/tour and activities it conducts. Service providers are not our agents or employees and are not under our direct control. We therefore do not warrant the performance of any service provider. We do not accept, and you release us from, all liability for any injury, loss, damage, costs or expenses, including without limitation any property damage or personal injury, that you may suffer which arises out of any act or omission of a service provider or operator who provides services in connection with your tour. Any claim that you may have in relation to a service provider should be raised directly with that service provider.
You are responsible for any injury, loss, damage, costs or expenses arising through your own fault. You agree to indemnify us against all actions, proceedings, claims, demands, expenses and costs (including legal costs on a full indemnity basis and whether incurred by or awarded against us) as a result of, or arising in relation to, whether directly or indirectly, your participation in the tour or any act or omission by you in relation to the tour.
To the extent permitted by law, we do not accept any liability in contract, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expenses or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over which we have no direct control. We do not accept any liability for any loss (including consequential loss or any associated costs) caused in case a third party provider becomes insolvent and goes out of business. Any payment already made to the third party provider in such case might be unrecoverable, and no refund will be made.
Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).
It is the travel agents’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. Travel agents are also responsible to pass on Tweet World Travel’s Terms & Conditions by the time clients make the booking.
After a booking is made, travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.
Travel voucher will be issued and sent to travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.
If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. It is the travel agents’ responsibility to collect our travel vouchers and any necessary documents and provide that to the travellers.
Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there are any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.
It is the travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.
If your domestic and international flights are not arranged by Tweet World Travel, it is your responsibility to advise us your departure and arrival time, or any changes or delays you might encounter.
If you do not notify us in a timely manner, your arranged Airport Transfer Service is not responsible for any missed pick up in those circumstances. If you arrive on a delayed flight and miss your allocated pick up, you will need to make alternative arrangements at your own expense.
If no notification is received from you or your agent, your arranged Airport Transfer Service will pick you up as scheduled and attempt to wait for your scheduled arrival up to 2 hours. If your delay is longer than this waiting period you will have to make alternative arrangements at your own expense.
If you book our services through a travel agent, make sure you collect your travel voucher and any other necessary documentations included (e.g. visa) 7 day prior to departure. You are responsible to check all details and documents are correct for your booking.
It is the customers’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. You acknowledge that you fully understand and agree to Tweet World Travel’s Terms & Conditions by the time of booking.
After a booking is made, customers need to send a scanned copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.
Travel voucher will be issued and sent to the customers from 15 -30 days prior to departure. Make sure all travellers have obtained our travel voucher before travelling.
If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact to obtain all necessary travel documents.
Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.
It is the customer’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.
All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. It is your sole responsibility if any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities.
If your visas are included in our package and we act on your behalf to apply for the visas, all necessary documents relating to your visa application will have to be provided to us at least 30 days before your departure. If you fail to provide the necessary documents before 30 days prior to your departure, we will not be held liable for your visa application. And the visa fee included in our package is not refundable in any circumstances.
If you still require us to assist with visa application in less than 30 days before your departure date, an additional fee will be required for urgent visa processing.
It is the customer’s/travel agent’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.
Please ensure that you are aware of any health requirements and recommended precautions relevant to your travel, and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation may deny your entry into a country. We recommend that you consult with your local doctor or health specialist before commencing your travel. General health advice for the destination you wish to visit is also available from the Department of Foreign Affairs and Trade.
The customers/travel agents also acknowledge and agree that:
Our products DO NOT include Travel Insurance. Travel insurance is not included in our tours, cruises, day tours, private tours, group tours, transfers, and any of our packages.
For your protection, we strongly recommend that you purchase comprehensive travel insurance for your travel arrangements (without limitation) that include coverage for medical expenses, loss of luggage, cruise, land content and airfare charges that may occur. We are an authorised representative of CoverMore Travel Insurance Services.
We can provide you with general information about the travel insurance options available to you. If you decline travel insurance, you will be required to sign an indemnity statement/disclaimer.
You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.
Travel documents include, but are not limited to, airline tickets, visas, hotel vouchers, tour vouchers or any other document used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation being non-refundable, no-date changeable and subject to cancellation and/or amendment fees.
Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identify holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.
Travel voucher will be issued and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.
If the travellers travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.
Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.
It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
When you book with Tweet World Travel, you agree that we may use images of you taken during the trip and any comments made in writing or in video by you regarding the trip, without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium we choose.
If you do not want your images to be displayed, you have to advise us in writing at the time of booking, or when you collect your travel documents.
Tweet World Travel collects information about you (including health information where necessary) to process your travel arrangements, facilitate your participation in loyalty programs and conduct marketing activities and market research. If the information is not provided, we may not be able to make travel arrangements for you. We may disclose your personal information to our related companies, carriers, travel service providers, organisations which provide services to you.
For our full Privacy Policy, see link: https://b2b.tweetworldtravel.com.au/privacy-policy
If any dispute arises between you and Tweet World Travel, the laws of Australia will apply.
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| Start date | 01/01/2020 |
| End date | 01/10/2020 |
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Thank you!
Thank you for choosing Tweet World Travel. Your booking request reference is:
We have received your booking request and it is being processed by our operation team. We will be in touch with you shortly about your booking request.
For further enquiries, please contact our Head Office via email contact@tweetworldtravel.com.au or call us on 1300 739 652
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CONTACT US
Queensland Office:
Wyndham Corporate Centre,
Lvl. 9, 1 Corporate Court,
Bundall QLD 4217
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