Vientiane – Huay Xai
Cruise in luxury at a leisurely pace through beautiful Laos and experience premium service on this exceptional 10 day upper Mekong cruise. This unhurried cruise journey sails north bound through secluded areas with naturally stunning backdrops, and is paired with mesmerizing excursions and authentic local interactions. With visits to the isolated local riverside villages you will witness how the residents daily lives unfold and experience their long standing cultures and traditions.
As imposing as the upper Mekong River in Laos, Anouvong enchants as a small boutique luxury ship that seamlessly blends traditional Laotian ambiance and artwork with French Colonial finesse. Passengers aboard this exclusive vessel discover the most beautiful, remote areas of Laos along the meandering river in utmost luxury.
Trip code : TWHLL10D
Duration : 10 days
Destination : Laos
Travel Dates :2021/2022
In the early morning, we welcome our guests directly at the ship docked at the pier in Vientiane (not far from the city centre - time to be advised). Our team assists with your check-in and takes care of your luggage, which we bring directly to your room. Upon check-in, get acquainted with the ship and settle in your cabin as we start our journey. We depart from Vientiane on a wonderful slow journey to explore the Laotian upper Mekong.
Today is a full sailing day and you can let your mind wander while we travel slowly through the hinterland countryside. A wonderful brunch is available during the late morning, and over noontime and you can dine alfresco on the terrace deck or inside the lounge as your preference.
In the afternoon, our local expert guide presents a lecture on the history of Lao royalty with a focus on King Anouvong – this vessel’s namesake. Until we reach our first overnight stop, just relax in your room or in our comfortable public lounge and bar area. You may like to opt for a wellness treatment in our tucked away spa area.
Dinner is served in the ship’s elegant De-Lagree Dining Hall tonight. Afterwards, while some time away in the lounge or join the cinema under the stars on the open terrace deck.
Wake up early to catch your first sunrise in Laos on the Mekong River. Early birds are welcome to join our daily morning exercise on the terrace deck (Tai Chi or Yoga). We think there is no better backdrop than the stunning river scenery to do some revitalizing morning exercise to start the day. We offer this wonderful and energetic open-air activity daily around sunrise.
After some hours, we stop at Phalat village, a small hamlet which looks over the Mekong, right at Thailand. By local means of transportation, “Tok Tok”, we drive to a nearby chopstick factory. Have you ever wondered how chopsticks become perfectly round and all have the same dimensions? Here you will learn the answers to these questions, and besides, it is interesting to get some look behind the scenes of a local factory.
The ship travels along the Thai-Lao border, something you are reminded of by the large Buddha greeting us from the opposite shore. After lunch on board, the ships sails through an area where the Mekong is very calm and shallow with many small sandy islands along its shoreline. The ideal area to to explore the river by kayak on your own within this active river outing.
We moor this evening at a sandbank in the middle of Laos allowing for the opportunity to treat you with a culinary event. Leave the ship to set foot on one of this deserted islands surrounded by the river. Enjoy an aperitivo during sun set as our team get ready for an unforgettable long-table dining, festively set up mid-river in the middle of nowhere. Afterwards you may like to continue enjoying the outdoors with our open-air cinema on the terrace deck where we screen a popular classic movie.
The morning hours are free as the ship meanders upstream, giving you time to observe the life on and off the shores. We shortly pass then Pak Lay on the west bank. To the west of Pak Lay lies actually the Nam Phouy National Biodiversity Conservation Area (approx. 10-15 km from the river) , which is home to the largest wild population of elephants in Laos. Despite its small stature, Pak Lay is the last sizeable town with access to a national road along the Mekong River until we reach Luang Prabang two days and nearly 200 km later.
In the afternoon we stop at Don Saynhan village, from where we take a short local “Tuk Tuk” ride to visit the so-called Khao Cave. The cave has been home to a large bat population for many generations and supplies the village with very potent fertilizer. You can venture inside and discover the stalagmites and stalactites.
Back on board, we continue cruising until we reach a quiet area for our mooring for the night. When the weather is right we set up the dinner al-fresco style on the terrace to immerse in Laotian serendipity to the fullest (otherwise in our restaurant).
The daybreak starts – if you like – with our daily sunrise Tai Chi/Yoga or just snooze a bit longer in your room as the sun gently wakes you up. Anouvong sails further north towards the nation’s famous hydroelectric power plant. During the morning hours you should join our interesting lecture about the role of energy in Laos’ economy and how the country is set to become Southeast Asia’s battery. After lunch we offer two different excursion or activities to chose from:
Set out in a long-tail boat and go on an exploratory and adventurous joyride upstream through the lush jungle along the remote, beautiful Nam Fuang River. We stop over at the shore to explain some facts about the interesting jungle life of the local tribes residing in this area. Alternatively, you may stroll through the small village of Khok Akha sitting right on the riverside plateau. The village’s population is mainly comprised of “Lao Loum” (which translates to “lowland Laotian”) whose main income is from planting rice, fishing and selling wood. The elevated location of the village allows for some great views on the meandering Mekong to take home some great photos.
Eventually, in the later afternoon, we arrive at the Xayaburi Hydroelectric Dam. The ship slowly passes through two ship locks, bringing the vessel up by about 30 meters. We also have the chance to discover this enormous structure during a short guided tour.
The vessel moors tonight in a quiet corner of the river some kilomaters upstream from the dam.
The morning is again entirely at your own pace. Enjoy a relaxed and extended breakfast as you look out over the beautiful Mekong River and while away the time on the terrace or in the lounge with a good book and coffee.
In the early afternoon, we set out for our today’s sightseeing and pay a visit to an innovative and socially responsible Laos Buffalo Dairy Farm. Having almost no dairy products some decades ago, these milk based products have become more and more popular in recent years in Asia and also in Laos. It is interesting to see how various dairy products, such as cheeses, ice cream and yoghurt are made locally and distributed to local markets. We continue with a visit to a breath-taking sight in the area, the cascading Kuang Si waterfall with its rushing turquoise waters. It is a pleasure to hike leisurely through the surrounding natural park, and if you like you can also refresh yourself with a swim in the natural pools of water at the waterfall’s base. So refreshing!
Back on board, the ship now sails towards Luang Prabang, where we should arrive in the early evening at the enchanting town of Luang Prabang in the early evening. After dinner, you may like to have a first look of the mesmerizing charm of this old town by a promenade through the small streets by yourself.
This morning after breakfast we explore one of Southeast Asia’s most unique and charming cities. We head out for a walking tour to discover ancient Luang Prabang (almost flat terrain, easy walking, tour duration about 3.5 hours including refreshment stops).
In celebration of the 20th UNESCO Anniversary in 2015, a book was published which highlights numberless aspects of this unique World Heritage Site. Our “off the beaten track” guided walking tour explores the old town and its peninsula where the Mekong and Nam Khan Rivers meet. See Luang Prabang’s distinct architecture and hear interesting stories about the houses and the places we pass. We stroll leisurely along the crisscross of small roads and streets lined with antique structures and mango trees. Some of the 100-year-old Lao-style buildings brim with a by-gone era atmosphere. One of the houses, the Lamache, was once home to noble families and later was the appointed ice cream supplier to the royal family. There is no better place to have a “Lao Tea Break” with Lao coffee or herbal tea, traditional snacks and artisan ice cream.
We return to the vessel for lunch and refreshments before we continue in the afternoon on our discovery of Luang Prabang. The afternoon is dedicated to a visit to the former Royal Palace – which is now the National Museum. The museum displays interesting local art and other exhibits which used to belong to the Lao royal family. After the museum tour, you have some time on your own to walk around the small city center further - or just pick one of the inviting street cafés and enjoy the laid back, or “sabai-sabai”, atmosphere before we return to the ship.
In the early evening, you are warmly invited for a sunset aperitif on the terrace deck which is accompanied by a classical local dance or music performance. Afterwards, we leave the vessel for an evening out, dining in one of the city’s fine venues for a distinctively Lao-style ambiance. After dinner, the rest of the evening can be spent exploring the night market or back on board.
For the very early risers, we have a special treat today. Before the daylight basks the town in warm golden tones, the morning alms round, referred to as “Tak Bat” in Lao, is a spiritual Buddhist tradition where hundreds of saffron-robed monks walk along the streets. After the alms giving, stroll through the morning market and watch as the town comes to life before returning to the ship in time for breakfast. This morning you meet Mr Francis Engelmann, who used to work for UNESCO on heritage preservation projects. Born in Paris in 1947, he has lived in Laos for over 20 years. Join his fantastic presentation, in which he shares some of his expertise of the country’s rich cultural heritage and fascinating history.
After arriving at the confluence of the Mekong and one of its larger tributaries, we offer our adventurous guests an optional kayak tour on the Nam Ou River. Hop in a kayak and feel the waters of the river carrying you downstream with almost no effort while enjoying the natural beauty.
We then explore the famous Pak Ou Caves, located directly on the Mekong’s rocky shore and opposite the mouth of the Ou River. There are two limestone grottoes which house approximately 4,000 sacred Buddhist statues and images ranging from mere centimetres up to 2m (7ft) in height. We arrive first at the lower, impressive cave and then head up the stairs (approx. 200 steps) to the smaller chamber.
At the cave, we meet a local “medicine man” of the nearby local village. We take a small trek leading into the jungle while our local expert explains various kinds of interesting things about the flora and the nature in this area. Arriving in the village we are able to see households with traditional weaving and the ‘the art of local whisky distillery’. (Kindly note a basic fitness level is required for the approx. 45 min trek, relatively easy walking downhill with some short uphill terrain. Guests can also skip the hike and return to the ship moored in front of the Pak Ou caves.)
The journey takes us further up the river into the golden evening sun. If we arrive at daylight we have time to stroll through another gem of a local village. A mixture of Lao Loum and Lao Theun (lowland and midland Laotians) reside in this idyllic riverside settlement. The village does have a Buddhist temple – though many of these tribes and ethnics in the Golden Triangle are not religious and follow beliefs in ancestorship and nature.
Meanwhile our culinary team is in full preparation of a very special happening for tonight. On a nearby, very beautiful peaceful sandbank our chefs invite to a BBQ dinner. Some villagers join to entertain us with some classic traditional dance and music performance. Have a grand time together with newly made friends and soak in this truly unique atmosphere of dining on a remote little sandbank in the midst of Laos.
As we cruise along in the morning, our local expert hosts a lecture with interesting insights and facts about Laotian culture of the diverse tribes living along the upper Mekong.
We arrive at a very rural and utmost charming village inhabited by Khmu people. The village also has a small primary school for the few kids residing here remotely with their families. We take a leisurely walk into the surrounding neighborhood of the village. In the simple bamboo huts built on stilts and scattered across rice fields the local people today still perform all work manually which basically consists of processing agricultural products.
Once back onboard the ship continues its slow meandering upriver. After lunch and in the afternoon we arrive at a secluded sandbank spot. The local ethnic Lao, Khmu and Hmong live in the tiny village of Kok Aek. These residents have committed themselves to the organic growth of vegetables, fruits, and herbs. At the riverside they have set up a little parcel of land as an organic garden, caringly maintained and enclosed by bamboo fences. Though these plots are unusable at certain times of the year due to flooding, the nutrient-rich Mekong irrigation promises bountiful annual harvests. As we get to know the villagers proudly displaying their gardening achievements, be sure to sample a local specialty, kai paen, which is made of dried freshwater “seaweed” topped with sesame and vegetables - so wholesomely unique and yummy!
We stay overnight at this pleasant place. The village also has a little temple in which we can arrange an optionals meditation session (limited availability). After taking in a bit of ‘Zen’, dinner is served in Anouvong’s elegant De-Lagree Dining Hall. Afterwards you may like to while some time away in the lounge or join the cinema under the stars on the open terrace deck. The movie named “Chang” (Laotian for “elephant”), was shot in this region in 1927 and was made by the same producer as the first King Kong movie. Enjoy your night’s sleep mid-river in the middle of nowhere.
Wake up early to catch the sun’s first rays on the river which is always a magacial moment. Early birds are welcome to join the daily morning exercise on the terrace deck (Tai Chi or Yoga).
After breakfast and during our way to Pakbeng, our local expert guide hosts a lecture about the Laotian elephants and their cultural importance in the past and their current situation which have brought them to the brink of extinction. A good and interesting preparation as tomorrow we will meet these fascinating animals in real. Enjoy the rest of the morning and your lunchtime while we sail along over mid-day.
In the early afternoon, we arrive in the small town of Pakbeng. This riverside settlement is halfway between our embarkation at Huay Xai and Luang Prabang. Many locals also stop here when they travel or transport goods between these two “hubs” on the river. Opposite of the town – so to say on the port side of cruising direction – is the country’s most sustainably managed elephant sanctuary. If we arrive early enough, we may still see elephants freely walking along the shoreline and taking a morning bath. To expand your knowledge from our morning lecture about these majestic animals, we then visit the conservation sanctuary. All the elephants here used to work as logging elephants, and since they have ‘checked-in’ here, they have lived in peace and safety. One may ask why not let them live in the wild and enjoy the freedom of mother nature? After their time as working animals, they lack the ability to live and survive in the wild (there still exists very few wild elephants). The sanctuary is fully committed to the tenets of ecotourism and sustainability.
We cross the river and have a look at the town of Pakbeng and drive up to a lovely hill-top temple. The locations allows for fantastic river views to the left and right of the zig-zagging Mekong river.
Back on board, we cruise for some more hours. Lay back and take in the this absolutely amazing scenery or enjoy some downtime in our tucked away spa. We drop anchor at a protected area mid-river. Kick back with an aperitif on the open deck and get prepared for your last dinner on board. Our culinary team is pleased to spoil you with a gala and farewell dinner in al-fresco style on the terrace deck. Have a grand time together with newly made friends and soak in this truly unique atmosphere of sights and soothing sounds of nature.
Enjoy your last sunrise aboard with a morning exercise again. This morning you can take all the time for a long and relaxed brunch (which we can serve to you also on the the terrace deck) as we voyage along and towards the Thai-Lao border.
Pre-lunch, the ship passes at the junction with the Nam Tha River, one of the Mekong’s major tributaries. The Nam Tha, which translates to “Green River”, begins near the Chinese border, 325 km to the northeast, and ends at this crossing with the Mekong.
Kick back and enjoy these last quiet sailing hours as slowly the river scenery begins to open up bit. The river in this area is now wider, however our captain always has to watch out for rocks and stones or sandbanks in order to navigate safely - making the sailing an interesting one to observe from the open deck. After some hours the landscape and the river starts to change, becoming more mountainous and the river increasingly narrow.
We also offer a Lao cooking class to learn how to prepare some of the tasty and easy-to-make snacks and local dishes. The rest of the cruising time until we reach Huay Xai (approximately 15:00 o’clock) is at your own liking. Upon arrival and check-out, we assist you with your luggage and we transfer you to the Lao-Thao boarder. We also help you with the border crossing before bidding you farewell on the Thai side in front of the immigration building. End of our services.
GENERAL TERMS & CONDITIONS
These Terms & Conditions set out the terms on which you contract with Tweet World Travel Pty. Ltd (ACN 608 371 277), its subsidiaries and brands, including but not limited to Tweet World Travel, Tweet World Cruises, Worldwide River Cruises, Asia School Tours, Tweet World Tours, Asia Online Tours, CroisiCruises, (collectively referred to in this document as “Tweet World Travel”, “we”, “our” or “us”) for the delivery of travel arrangements for your trip.
These terms and conditions apply to bookings you make with our consultants (in-store, on our websites, over phone or by email); with your own travel agents, as well as online bookings you make on our websites. Please make sure your travel agent or our consultant advise you of our terms and conditions.
Please read the following terms and conditions carefully. You must not make any bookings unless you understand and agree with the following terms and conditions.
II. AGREEMENT BETWEEN USER AND TWEET WORLD TRAVEL
The services of Tweet World Travel are offered to you on the condition of your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Tweet World Travel constitutes your agreement to all such terms, conditions, and notices.
Tweet World Travel reserves the right to change the terms, conditions, and notices under which the services of Tweet World Travel are offered, including but not limited to the charges associated with the use of the Tweet World Travel service, without notice.
IV. BOOKING TERMS & CONDITIONS
Travellers can enquire and make bookings via Tweet World Travel’s websites, or via email to Reservation at email@example.com. Travellers can also make bookings via their local travel agents.
For deposit and final balance policies, please refer to section 3 (Payment & Cancellation)
All payment and fee mentioned in this Terms & Conditions is in Australia Dollar.
Travellers can make a payment via Bank Transfer, Credit Card, PayPal or Payment Gateway.
If you make payment by credit card, the following Card Fees apply:
Payment via TravelPay is an available option to travel agents.
3. PAYMENT & CANCELLATION
3.1 ASIA TOUR
3.1.1 FIT (INDIVIDUAL) & PRIVATE TOUR
Any booking valued at or less than $1,000 must be paid in full amount after booking confirmation. Some airfares or services must be paid in full at the time of booking.
If you cancel your booking more than 65 days prior to departure, your deposit is non-refundable, or depends on each package’s terms & conditions.
FIT & Private Tour bookings Cancellation Fee:
3.1.2 LARGE GROUP & SCHOOL TOUR (from 15 pax and more)
For Large Group & School booking, you will be required to pay according to the below payment schedule:
Deposit and Final Balance due dates are specified within your invoice / booking confirmation:
If you cancel your booking more than 65 days prior to departure, your deposits are non-refundable, or depends on each package’s terms & conditions.
Large Group Tours & School Tours Cancellation Fee:
3.1.3 SHORT PACKAGES & SHORE EXCURSIONS
Short Packages, Shore Excursions Cancellation Fee:
3.2 WORLDWIDE RIVER CRUISES
FIT (INDIVIDUAL) BOOKINGS
Any booking valued at or less than $1,900 must be paid in full amount after booking is made. All airfares must be paid in full at the time of booking.
In case of CANCELLATION made by customers, before the travel date, a cancellation fee will apply. Each cruise package may have a separate set of terms & conditions and will be advised, or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:
EUROPEAN RIVER CRUISE CANCELLATION FEE:
Additional charges per booking cancellation
AMAZON RIVER, VOLGA RIVER, MEKONG RIVER, AFRICAN RIVER CRUISE CANCELLATION FEE:
Additional charges per booking cancellation
For all cruises, after the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise.
4. LATE OR URGENT BOOKING
Any booking made within 115 days before departure will require payment in full immediately when the booking is confirmed.
Bookings made less than 60 days prior to departure will incur a late booking fee of $120 per person and must be paid along with the final payment at the time of booking.
5. AMENDMENTS FEES
After bookings are deposited, any amendment has to be requested in writing and incurs $99 fee per person, plus any additional costs and administrative expenses incurred in arranging the alteration.
Alterations will be made at our discretion and may not always be possible.
6. SAFETY NET PROTECTION
7. TRAVEL VOUCHER
Travel voucher will be issued by Tweet World Travel and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.
If the traveller travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.
Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embark our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.
It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occur, we won’t be liable and the travellers will be deem as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
We reserve the right to surcharge the cost of your booked travel arrangements prior to commencement for circumstances beyond our control such as currency devaluation, fuel or air fare surcharges, airline schedule changes, minimum passengers requirements or the imposition of new or amended Government charges.
Tweet World Travel acts as a principal who organises your tour & cruise. Tweet World Travel may contract with a third-party provider to assist in the running of our trips.
If the Third-Party Providers change its schedules, or cancel their service for reasons beyond our control, we will use our reasonable endeavours to notify you.
If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. This may result in a monetary refund to you or travel credits to use in the future. The refund/credits may subject to cancellation and admin fees charged by us. Please check with your travel agents/ our consultant before cancelling or amending a Travel Product in these circumstances.
Only when we are the principal supplier to you of travel arrangements or other services which we control, then we will provide those travel arrangements and services with reasonable skill and care.
We will not be responsible for any loss, damage, claim or expense caused by the acts or omissions of yourself, of any other third party who might be contracted with the provision of the travel arrangements or services, or due to an event of Force Majeure.
Tweet World Travel has no control over, or liability for, the services provided by third parties. We disclaim and will be exempt from liability for anything to do with the supply of third parties' services.
Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. We strongly urge all customers to undertake a high level of personal responsibility in order to ensure that possessions, equipment and personal documents are closely monitored and protected at all times. We also strongly advise all customers to purchase appropriate travel insurance to protect you from financial loss and personal injuries in the event of an emergency.
You acknowledge and agree that there are inherent risks involved in participating in the cruise/tour and other activities, including without limitation of possible contact with native flora/fauna, local residents, unforeseen events (force majeure) and travel in remote locations.
By making a booking, you agree to accept all risks associated with the cruise/tour and other activities. You agree to unconditionally release us from all liability, including without limitation in contract and in tort, for any cause or action, including any injury, damage, loss, cost, delay, additional expense or inconvenience caused directly or indirectly as a result of the inherent risks associated with the tour, or any force majeure events or other events which are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.
If our tours and cruises are affected in any way by a force majeure event, we may in our discretion vary or cancel any itinerary or arrangement in relation to the tour as we consider necessary, without incurring any liability to you.
Third-party service providers are not our agents or employees and are not under our direct control. We therefore do not warrant the performance of any service provider. We do not accept, and you release us from, all liability for any injury, loss, damage, costs or expenses, including without limitation any property damage or personal injury, that you may suffer which arises out of any act or omission of a service provider or operator who provides services in connection with your tour. Any claim that you may have in relation to a service provider should be raised directly with that service provider.
You are responsible for any injury, loss, damage, costs or expenses arising through your own fault. You agree to indemnify us against all actions, proceedings, claims, demands, expenses and costs (including legal costs on a full indemnity basis and whether incurred by or awarded against us) as a result of, or arising in relation to, whether directly or indirectly, your participation in the tour or any act or omission by you in relation to the tour.
To the extent permitted by law, we do not accept any liability in contract, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expenses or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over which we have no direct control. We do not accept any liability for any loss (including consequential loss or any associated costs) caused in case a third party provider becomes insolvent and goes out of business. Any payment already made to the third party provider in such case might be unrecoverable, and no refund will be made.
Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).
VIII. AGENT RESPONSIBILITIES
It is the travel agents’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. Travel agents are also responsible to pass on Tweet World Travel’s Terms & Conditions by the time clients make the booking.
After a booking is made, travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.
Travel voucher will be issued and sent to travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.
If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. It is the travel agents’ responsibility to collect our travel vouchers and any necessary documents and provide that to the travellers.
Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there are any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.
It is the travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
IX. CLIENT RESPONSIBILITIES
it is your responsibility to advise us your departure and arrival time, or any changes or delays you might encounter.
If you do not notify us in a timely manner, your arranged Airport Transfer Service is not responsible for any missed pick up in those circumstances. If you arrive on a delayed flight and miss your allocated pick up, you will need to make alternative arrangements at your own expense.
If no notification is received from you or your agent, your arranged Airport Transfer Service will pick you up as scheduled and attempt to wait for your scheduled arrival up to 2 hours. If your delay is longer than this waiting period you will have to make alternative arrangements at your own expense.
If you book our services through a travel agent, make sure you collect your travel voucher and any other necessary documentations included (e.g. visa) 7 day prior to departure. You are responsible to check all details and documents are correct for your booking.
It is the customers’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. You acknowledge that you fully understand and agree to Tweet World Travel’s Terms & Conditions by the time of booking.
After a booking is made, customers need to send a scanned copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.
Travel voucher will be issued and sent to the customers from 15 -30 days prior to departure. Make sure all travellers have obtained our travel voucher before travelling.
If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact to obtain all necessary travel documents.
Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.
It is the customer’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
X. PASSPORTS & VISAS
All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. It is your sole responsibility if any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities.
If your visas are included in our package and we act on your behalf to apply for the visas, all necessary documents relating to your visa application will have to be provided to us at least 30 days before your departure. If you fail to provide the necessary documents before 30 days prior to your departure, we will not be held liable for your visa application. And the visa fee included in our package is not refundable in any circumstances.
If you still require us to assist with visa application in less than 30 days before your departure date, an additional fee will be required for urgent visa processing.
It is the customer’s/travel agent’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
Please ensure that you are aware of any health requirements and recommended precautions relevant to your travel, and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation may deny your entry into a country. We recommend that you consult with your local doctor or health specialist before commencing your travel. General health advice for the destination you wish to visit is also available from the Department of Foreign Affairs and Trade.
The customers/travel agents also acknowledge and agree that:
XII. TRAVEL INSURANCE
Our products DO NOT include Travel Insurance. Travel insurance is not included in our tours, cruises, day tours, private tours, group tours, transfers, and any of our packages.
For your protection, we strongly recommend that you purchase comprehensive travel insurance for your travel arrangements (without limitation) that include coverage for medical expenses, loss of luggage, cruise, land content and airfare charges that may occur.
You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.
XIII. TRAVEL DOCUMENTS
Travel documents isssued by us cannot be transferred to another person to use. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.
Travel voucher will be issued and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.
If the travellers travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.
Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.
It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
When you book with Tweet World Travel, you agree that we may use images of you taken during the trip and any comments made in writing or in video by you regarding the trip, without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium we choose.
If you do not want your images to be displayed, you have to advise us in writing at the time of booking, or when you collect your travel documents.
Tweet World Travel collects information about you (including health information where necessary) to process your travel arrangements, facilitate your participation in loyalty programs and conduct marketing activities and market research. If the information is not provided, we may not be able to make travel arrangements for you. We may disclose your personal information to our related companies, carriers, travel service providers, organisations which provide services to you.
XVI. GOVERNING LAWS
If any dispute arises between you and Tweet World Travel, the laws of Australia will apply.