Mandalay – 2nd Defile – Mandalay
The upper Irrawaddy River has the most dramatic scenery along the river’s entire length of 2,100 km. This stream flows wholly within Myanmar, fed only by the melting waters of the Burmese Himalayans. The northern part is particularly remarkable and is comprised of three extraordinary ‘defiles’. Passing through the second is truly spectacular, as the river cuts though vertical limestone cliffs that narrow the river’s width to just 90 meters.
This spectacular 8 day cruise is a well-balanced voyage along the northern regions of the upper Irrawaddy, passing the third defile on route to the spectacular second defile, whilst enjoying fantastic natural landscapes, captivating scenes of local daily life and a dash of the country’s colonial heritage.
Trip code : TWIMI20
Duration : 8 days
Destination : Myanmar
Travel Dates :2023
CRUISE HIGHLIGHTS:
Board the majestic Anawrahta, berthed portside at the Mandalay riverside, and enjoy a warm greeting by the staff with some welcome refreshments. Your room has been prepared to be your ‘home’ for the next seven nights. As the luxurious Anawrahta sets sail, wave good-bye to the local folks on the quay of Mandalay. Soon after our departure, the riverside scenery changes from cityscape to wide open countryside fields and gently rolling hills. As we spend the morning cruising up the river, while away some time at the outdoor Kipling’s Bar or enjoy the 360-degree view from the elevated sun deck and pool.
After lunchtime, our expert local guides make you familiar with some of the deep-rooted, yet still ever-present, traditions of Myanmar. Together with our staff, they explain and demonstrate how to wear the traditional Longyi, a wrap-around skirt worn by Burmese men and women on a daily basis. You also can try to apply Thanaka to your face, a traditional paste to keep your skin beautiful and blemish-free, even under Burma’s hot sun. During the journey, you will see this ever-present paste on almost every local woman’s face, and we may also be seeing you comfortably dressed in a Longyi along with Thanaka-decorated skin, just as locals do, during this journey.
We pass the village of Hsithe, which we will see again and visit on our way back in a few days’ time. This area is dedicated to the Ayeyarwady Dolphin Conservation Area. Be on the lookout and you may spot one of these endangered fresh water specimens. At mid-afternoon we reach the small town or village of New Nyein and its neighboring hamlet Kyauk Myaung, famous for pottery production. Next to the village of Yanderbo (located south of Mandalay) the pottery village of Nwe Nyein is renowned in Myanmar for its manufacturing of large ceramic pots. All of the pottery is still produced based on traditional techniques passed down over generations. A wide variety of decorative pots is on display, and you might have an opportunity to try your hand at making your very own. Known as Martaban jars, the large glazed earthenware pots can hold up to an impressive 400 liters.
The boat moors here, and to kick off the night, we all come together to break the ice with fellow passengers at our Longyi Cocktail Party. Mingle, chit-chat and enjoy a drink before dinner commences.
For early morning risers, we offer a yoga session on the sun deck. Strengthen your muscles and ease your mind by merging your movements with the languid flow of the Ayeyarwady (Irrawaddy). We are still cruising in the Ayeyarwady Dolphin Conservation Area, so keep your eyes open. This morning we also pass through the 3rd defile of the Ayeyarwady. Here, about 100 km north of Mandalay, is where prehistoric lava flows caused the river to bend sharply.
As we start the day sailing towards Tagaung, we have in stock this morning some interesting onboard activities to join in based on your own liking. A ship tour with the cruise manager lets you have a look behind-the-scenes of this fascinating river vessel. The visit with the captain at the bridge is an interesting way to learn how and what is required to maneuver safely along the Ayeyarwady and avoid its tricky moving underwater sandbanks. Afterwards, join our guide in the lounge for an informative presentation about the amazing waterway, the Ayeyarwady, learning of its many facets and peculiarities.
Sailing along, we pass by bamboo built villages and small fishing settlements. Fishermen cast their nets, and women do their laundry on the shores. Children curiously gaze and wave as we cruise by. Waiving enthusiastically back to them will surely brighten their day. In the afternoon, Anawrahta docks in Tagaung. Our excursion introduces you to life on the riverbank and the town’s ancient, but naturally time-worn, fortifications. The place is also known for its archaeological sites and famous Nat (spirit) shrines, such as the Bo Bo Gyi shrine.
Upon returning to the ship, we serve an afternoon tea at the Kipling’s Bar. Along with the magnificent sunset views of the surroundings from the ship’s top deck, you may like to try one of our bar tender’s signature long drinks or cocktails. The ship sails until nightfall and find its overnight mooring position. After dinner, you are welcome to enjoy a movie in a very unique setting, as we have set up our cinema under the stars on the sun deck.
Enjoy the morning at ease after breakfast while we are sailing towards Katha, a former British outpost on the upper Ayeyarwady with a fascinating colonial history. Katha was the final resting place for many of the Irrawaddy Flotilla Company, and over a hundred ships were scuppered here in 1942 - an act of denial by the British before the advancing Japanese. The Irrawaddy Flotilla Company’s sunken ships bells are one of the town’s highlights.
For some onboard entertainment, join a cooking class led by our Executive Chef. You can learn how to prepare some delicious local dishes, give a helping hand and ask him questions about local cuisine which lay on the tip of your tongues since you arriving in Myanmar and tasting the local food. Among the recipes shown are some easy ones to try back home yourself. The cooking class is followed by a beginner’s Burmese language class in the Mandalay Lounge, where you can learn a few useful phrases to use during the journey. We recommend paying extra attention to shopping-related vocabulary, as this will be a very useful tool for a market shopping tour on our excursion on the next day.
In the afternoon, we reach the charming colonial town of Katha, the setting of George Orwell’s novel Burmese Days. As you stroll around Katha’s streets (we also use a trishaw for authentic local transportation), you can imagine that little has changed since the time the book was published in 1934. Our tour takes you around the places which play a major role in his novel, including George Orwell’s personal house. It gives you a chance to imagine how life must have been in this far-flung corner of the British Empire. We also invite you for a special lecture, hosted at the former British Commissioner’s house by the local historian Mr. Nyo Ko Naing. His expert knowledge paired with the historic venue, make for a truly special experience. Enjoy a relaxing tea time in the garden of the British Commissioner’s house after the lecture to chit-chat a bit more about the old days of yore with Mr. Nyo Ko Naing (alternatively, we may host the afternoon tea onboard the ship).
Back on board enjoy some down time. As the evening approaches and the sun immerses everything in a golden light, a special event is going to take place at the Kipling’s Bar. Dress up in style to send ‘a toast to the past’ during our ever popular “British Club”, as we reenact a time where gents smoked cigars and ladies sipped on tasty gin and tonics (bring your respective attire to make this night unforgettable). As you look around, the moment seems like a scene from an old photograph dating back to a bygone era. Sometimes we need just that – to stop the ticking of the clock.
After dinner, we welcome some folks from the Shan tribes who live in a village near town. They perform a traditional local dance with music on the sun deck. We also offer our cinema under the stars once again on the sun deck.
This morning, after breakfast, we embark on an exclusive and quite adventurous daytrip. We have chartered a carriage to take you on an Oriental train ride from Katha inland towards the small town of Naba. The train meanders through the thick and vivid jungle of teak forest. It is a little like a step back in time to the old days when trains slowly rolled through the countryside passing small villages and lush green vegetation. At the train station in Naba, a small local welcome committee awaits our “delegation” with a local performance amidst the on-goings on the platforms of Naba’s main terminal.
After this tour through Myanmar’s back gardens and nature, we drive back by bus to Katha. We stop at the local, colorful market for some grocery shopping. Here you can try to apply your Burmese language skills which you have learned the day before. Hope you were paying attention! Partake in some banter and laughter with the vendors like the locals do and become part of the daily bustling market atmosphere.
Back on board lunch is served and the afternoon is at your own leisure as the ship enters the most scenic area of the upper Ayeyarwady, making its way to the famed 2nd defile. You can kick back on your private balcony, have a snooze on the sun deck, or join us for a demonstration of the ancient habits of betel-chewing and smoking cheroot cigars. Tasting is optional but if you want to try these traditional pleasures, now is your chance.
For a low-key end of this cruise day, join the open-air cinema showing of the documentary film titled “The Lady”, the story of Aung San Suu Kyi and her path to becoming a hero of Burma’s democracy movement.
Today is the most scenic day on this voyage, and for our captain, the most challenging day. In the early morning, prepare your binoculars and camera on the sun deck as we make our first passing through the impressive Second Defile. It takes us about two hours to cruise through this section of the river, depending on the force of the current. Breakfast this morning is served on the sun deck, so you can take in every unforgettable moment of this dramatic part of our journey.
Once we reach the other side, Anawrahta makes a U-turn at Sinkan Bridge for a second run through the amazing Second Defile. With the current on our side, it may take as little as 30 minutes to reach the other end this time around. After the defile we reach Kyun Daw Island, where we halt for an afternoon excursion. We visit the countless small pagodas, local villages and river nomads who live on the riverbanks of the Ayeyarwady. To this day, they live off the land for the most part and make their living from agriculture and fishing. Delve into this wonderfully remote area and get a taste of what a simpler life might be like.
Now sailing downstream, you can feel the current pushing us forward and the riverside landscape passing much faster. After lunch, the rest of the day is all yours. Opt for a spa treatment including sauna for deep relaxation or grab an interesting book from our library (we do have George Orwell’s Burmese Days on board).
Our kitchen team is very much looking forward to inviting you to a special dining event this evening. They are going to host one of their renowned BBQ dinners on the sun deck, which is accompanied by an entertaining Burmese traditional dance performance by the crew.
As there is no rush this morning, you can sleep in a bit longer. We offer the usual sunrise morning yoga or meditation on the sun deck inclusive of wonderful natural backdrops. After breakfast, come to our enlightening presentation on ‘Religion in Myanmar’ in which spiritual habits and customs play a very important role.
We are now back in the region of the Ayeyarwady Dolphin Conservation which was established in 2005 and stretches over 74 km along the river. The Ayeyarwady dolphin (orcaella brevirostris), named after the river of course, is one of five species worldwide that live in rivers. They look different than ocean dolphins, having a grey body and blunt forehead and nose. They can live up to 50 years and are found in only three rivers today. There are less than 70 individuals left in Myanmar’s Ayeyarwady River.
After a relaxed cruise, we reach the picturesque fishing village of Hsithe in the early afternoon. The village has established a visitor center directly on the river bank with panoramic views. Often dolphins can be observed in the waters close-by. This village is also home to fishermen who conduct co-operative fishing with Ayeyarwady dolphins. They do so to protect this critically endangered species. Aside from getting in touch with the locals here, the fishermen also show us how to cast a traditional fishing net.
Life in this small village has changed very little over the centuries. Its charm abounds with its bullock carts, smiling children, and locals going about their daily routine. We moor here overnight alongside our Histhe village neighbours.
In the very early morning our crew participates in alms giving at the local monastery. Feel free to join before we raise the anchor and sail on further south.
Around mid-morning, we will reach Mingun. From a far distance, the huge unfinished stupa of King Bodawpaya is already visible. If time permits, we make a short stop to visit this colossal stupa. It has never been completed because of an astrologer stating that once the temple would be finished, the king will die. As people back in the days believed astrological predictions, the king decided not to finish but continue the construction indefinitely.
Eventually we reach Mandalay in the late afternoon. Once the ship has docked we head out to visit one of the must-see attractions located on the outskirts of the city in a place called Amarapura, an area known for traditional silk weaving and silver/bronze casting. Here the renowned wooden U-Bein Bridge - the world’s oldest and longest teakwood bridge – attracts locals and visitors especially during sunset. You may take a stroll on the bridge to mingle with the locals, but one of the best views one can have is from a small barge rowing onto the lake with the bridge and sunset composing a magical picture to remember forever.
We return to the ship and get ready for a joyful farewell dinner aboard paired with a ‘Ramayana’ dance and music show, depicting legendary ancient stories.
After breakfast, your stay on your floating, luxury home comes to an end.
FIRST-CLASS SERVICE
ACCOMMODATION
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MEALS & DRINKS
ENTERTAINMENT
OTHERS
| Ship | Ship Category | Cabin type | Start date | End date | Price pp twin share (AUD) | Available Cabins | Special | Special | Status |
|---|---|---|---|---|---|---|---|---|---|
| RV Anawrahta | Luxury | Deluxe | 06/10/2023 | 13/10/2023 | 6,174 | 7 | 8,954 | Book now | |
| RV Anawrahta | Luxury | Deluxe Executive | 06/10/2023 | 13/10/2023 | 6,791 | 3 | 9,846 | Book now | |
| RV Anawrahta | Luxury | Royal Suites | 06/10/2023 | 13/10/2023 | 12,348 | 1 | 20,991 | On Request | |
| RV Anawrahta | Luxury | Deluxe | 14/10/2023 | 21/10/2023 | 6,174 | 7 | 8,954 | Book now | |
| RV Anawrahta | Luxury | Deluxe Executive | 14/10/2023 | 21/10/2023 | 6,791 | 3 | 9,846 | Book now | |
| RV Anawrahta | Luxury | Royal Suites | 14/10/2023 | 21/10/2023 | 12,348 | 1 | 20,991 | On Request | |
| RV Anawrahta | Luxury | Deluxe | 22/10/2023 | 29/10/2023 | 6,174 | 7 | 8,954 | Book now | |
| RV Anawrahta | Luxury | Deluxe Executive | 22/10/2023 | 29/10/2023 | 6,791 | 3 | 9,846 | Book now | |
| RV Anawrahta | Luxury | Royal Suites | 22/10/2023 | 29/10/2023 | 12,348 | 1 | 20,991 | On Request | |
| RV Anawrahta | Luxury | Deluxe | 23/11/2023 | 30/11/2023 | 6,174 | 7 | 8,954 | Book now | |
| RV Anawrahta | Luxury | Deluxe Executive | 23/11/2023 | 30/11/2023 | 6,791 | 3 | 9,846 | Book now | |
| RV Anawrahta | Luxury | Royal Suites | 23/11/2023 | 30/11/2023 | 12,348 | 1 | 20,991 | On Request |
GENERAL TERMS & CONDITIONS
I. DEFINITIONS
These Terms & Conditions set out the terms on which you contract with Tweet World Travel Pty. Ltd (ACN 608 371 277), its subsidiaries and brands, including but not limited to Tweet World Travel, Tweet World Cruises, Worldwide River Cruises, Asia School Tours, Tweet World Tours, Asia Online Tours, CroisiCruises, (collectively referred to in this document as “Tweet World Travel”, “we”, “our” or “us”) for the delivery of travel arrangements for your trip.
These terms and conditions apply to bookings you make with our consultants (in-store, on our websites, over phone or by email); with your own travel agents, as well as online bookings you make on our websites. Please make sure your travel agent or our consultant advise you of our terms and conditions.
Please read the following terms and conditions carefully. You must not make any bookings unless you understand and agree with the following terms and conditions.
II. AGREEMENT BETWEEN USER AND TWEET WORLD TRAVEL
The services of Tweet World Travel are offered to you on the condition of your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Tweet World Travel constitutes your agreement to all such terms, conditions, and notices.
III. MODIFICATION OF THESE TERMS OF USE
Tweet World Travel reserves the right to change the terms, conditions, and notices under which the services of Tweet World Travel are offered, including but not limited to the charges associated with the use of the Tweet World Travel service, without notice.
IV. BOOKING TERMS & CONDITIONS
1. BOOKING
2. RESERVATION
Travellers can enquire and make bookings via Tweet World Travel’s websites, or via email to Reservation at contact@tweetworldtravel.com.au. Travellers can also make bookings via their local travel agents.
For deposit and final balance policies, please refer to section 3 (Payment & Cancellation)
Payment Method
All payment and fee mentioned in this Terms & Conditions is in Australia Dollar.
Travellers can make a payment via Bank Transfer, Credit Card, PayPal or Payment Gateway.
If you make payment by credit card, the following Card Fees apply:
Payment via TravelPay is an available option to travel agents.
3. PAYMENT & CANCELLATION
3.1 ASIA TOUR
3.1.1 FIT (INDIVIDUAL) & PRIVATE TOUR
Any booking valued at or less than $1,000 must be paid in full amount after booking confirmation. Some airfares or services must be paid in full at the time of booking.
Deposit and Final Balance due dates are specified within your invoice / booking confirmation. If the deposit payment is not made by the specified due date, your booking will be automatically cancelled. If the final balance payment is not made by the specified due date, your booking will be automatically cancelled and the deposit is non-refundable.
If you cancel your booking more than 65 days prior to departure, your deposit is non-refundable, or depends on each package’s terms & conditions.
In case of CANCELLATION made by the travellers before the travel date, a cancellation fee will apply. Each tour package may have a separate set of terms & conditions and will be advised or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:
FIT & Private Tour bookings Cancellation Fee:
After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise/tour.
3.1.2 LARGE GROUP & SCHOOL TOUR (from 15 pax and more)
For Large Group & School booking, you will be required to pay according to the below payment schedule:
Deposit and Final Balance due dates are specified within your invoice / booking confirmation:
If you cancel your booking more than 65 days prior to departure, your deposits are non-refundable, or depends on each package’s terms & conditions.
In case of CANCELLATION made by the travellers before the travel date, a cancellation fee will apply. Each tour package may have a separate set of terms & conditions and will be advised or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:
Large Group Tours & School Tours Cancellation Fee:
After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise/tour.
3.1.3 SHORT PACKAGES & SHORE EXCURSIONS
Deposit and Final Balance due dates are specified within your invoice / booking confirmation. If the deposit payment is not made by the specified due date, your booking will be automatically cancelled. If the final balance payment is not made by the specified due date, your booking will be automatically cancelled and the deposit is non-refundable.
If you cancel your booking more than 65 days prior to departure, your deposit is non-refundable, or depends on each package’s terms & conditions.
In case of CANCELLATION made by the travellers before the travel date, a cancellation fee will apply. Each tour package may have a separate set of terms & conditions and will be advised or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:
Short Packages, Shore Excursions Cancellation Fee:
After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise/tour.
3.2 WORLDWIDE RIVER CRUISES
FIT (INDIVIDUAL) BOOKINGS
Deposit and Final Balance due dates are specified within your invoice / booking confirmation. If the deposit payment is not made by the specified due date, your booking will be automatically cancelled. If the final balance payment is not made by the specified due date, your booking will be automatically cancelled and the deposit is non-refundable.
Any booking valued at or less than $1,900 must be paid in full amount after booking is made. All airfares must be paid in full at the time of booking.
In case of CANCELLATION made by customers, before the travel date, a cancellation fee will apply. Each cruise package may have a separate set of terms & conditions and will be advised, or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:
European River Cruise Cancellation Fee:
Amazon River, Volga River, Mekong River, African River Cruise Cancellation Fee:
For all cruises, after the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise.
4. LATE OR URGENT BOOKING
Any booking made within 115 days before departure will require payment in full immediately when the booking is confirmed.
Bookings made less than 60 days prior to departure will incur a late booking fee of $120 per person and must be paid along with the final payment at the time of booking.
5. AMENDMENTS FEES
After bookings are deposited, any amendment has to be requested in writing and incurs $99 fee per person, plus any additional costs and administrative expenses incurred in arranging the alteration.
Alterations will be made at our discretion and may not always be possible.
6. SAFETY NET PROTECTION
7. TRAVEL VOUCHER
Travel voucher will be issued by Tweet World Travel and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.
If the traveller travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.
Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embark our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.
It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occur, we won’t be liable and the travellers will be deem as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.
8. SURCHARGE
We reserve the right to surcharge the cost of your booked travel arrangements prior to commencement for circumstances beyond our control such as currency devaluation, fuel or air fare surcharges, airline schedule changes, minimum passengers requirements or the imposition of new or amended Government charges.
V. CANCELLATION
Tweet World Travel acts as a principal who organises your tour & cruise. Tweet World Travel may contract with a third-party provider to assist in the running of our trips.
If the Third-Party Providers change its schedules, or cancel their service for reasons beyond our control, we will use our reasonable endeavours to notify you.
If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. This may result in a monetary refund to you or travel credits to use in the future. The refund/credits may subject to cancellation and admin fees charged by us. Please check with your travel agents/ our consultant before cancelling or amending a Travel Product in these circumstances.
VI. RESPONSIBILITY
Only when we are the principal supplier to you of travel arrangements or other services which we control, then we will provide those travel arrangements and services with reasonable skill and care.
We will not be responsible for any loss, damage, claim or expense caused by the acts or omissions of yourself, of any other third party who might be contracted with the provision of the travel arrangements or services, or due to an event of Force Majeure.
Tweet World Travel has no control over, or liability for, the services provided by third parties. We disclaim and will be exempt from liability for anything to do with the supply of third parties' services.
VII. LIABILITIES
Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. We strongly urge all customers to undertake a high level of personal responsibility in order to ensure that possessions, equipment and personal documents are closely monitored and protected at all times. We also strongly advise all customers to purchase appropriate travel insurance to protect you from financial loss and personal injuries in the event of an emergency.
You acknowledge and agree that there are inherent risks involved in participating in the cruise/tour and other activities, including without limitation of possible contact with native flora/fauna, local residents, unforeseen events (force majeure) and travel in remote locations.
By making a booking, you agree to accept all risks associated with the cruise/tour and other activities. You agree to unconditionally release us from all liability, including without limitation in contract and in tort, for any cause or action, including any injury, damage, loss, cost, delay, additional expense or inconvenience caused directly or indirectly as a result of the inherent risks associated with the tour, or any force majeure events or other events which are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.
If our tours and cruises are affected in any way by a force majeure event, we may in our discretion vary or cancel any itinerary or arrangement in relation to the tour as we consider necessary, without incurring any liability to you.
Third-party service providers are not our agents or employees and are not under our direct control. We therefore do not warrant the performance of any service provider. We do not accept, and you release us from, all liability for any injury, loss, damage, costs or expenses, including without limitation any property damage or personal injury, that you may suffer which arises out of any act or omission of a service provider or operator who provides services in connection with your tour. Any claim that you may have in relation to a service provider should be raised directly with that service provider.
You are responsible for any injury, loss, damage, costs or expenses arising through your own fault. You agree to indemnify us against all actions, proceedings, claims, demands, expenses and costs (including legal costs on a full indemnity basis and whether incurred by or awarded against us) as a result of, or arising in relation to, whether directly or indirectly, your participation in the tour or any act or omission by you in relation to the tour.
To the extent permitted by law, we do not accept any liability in contract, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expenses or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over which we have no direct control. We do not accept any liability for any loss (including consequential loss or any associated costs) caused in case a third party provider becomes insolvent and goes out of business. Any payment already made to the third party provider in such case might be unrecoverable, and no refund will be made.
Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).
VIII. AGENT RESPONSIBILITIES
It is the travel agents’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. Travel agents are also responsible to pass on Tweet World Travel’s Terms & Conditions by the time clients make the booking.
After a booking is made, travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.
Travel voucher will be issued and sent to travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.
If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. It is the travel agents’ responsibility to collect our travel vouchers and any necessary documents and provide that to the travellers.
Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there are any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.
It is the travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.
IX. CLIENT RESPONSIBILITIES
it is your responsibility to advise us your departure and arrival time, or any changes or delays you might encounter.
If you do not notify us in a timely manner, your arranged Airport Transfer Service is not responsible for any missed pick up in those circumstances. If you arrive on a delayed flight and miss your allocated pick up, you will need to make alternative arrangements at your own expense.
If no notification is received from you or your agent, your arranged Airport Transfer Service will pick you up as scheduled and attempt to wait for your scheduled arrival up to 2 hours. If your delay is longer than this waiting period you will have to make alternative arrangements at your own expense.
If you book our services through a travel agent, make sure you collect your travel voucher and any other necessary documentations included (e.g. visa) 7 day prior to departure. You are responsible to check all details and documents are correct for your booking.
It is the customers’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. You acknowledge that you fully understand and agree to Tweet World Travel’s Terms & Conditions by the time of booking.
After a booking is made, customers need to send a scanned copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.
Travel voucher will be issued and sent to the customers from 15 -30 days prior to departure. Make sure all travellers have obtained our travel voucher before travelling.
If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact to obtain all necessary travel documents.
Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.
It is the customer’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.
X. PASSPORTS & VISAS
All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. It is your sole responsibility if any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities.
If your visas are included in our package and we act on your behalf to apply for the visas, all necessary documents relating to your visa application will have to be provided to us at least 30 days before your departure. If you fail to provide the necessary documents before 30 days prior to your departure, we will not be held liable for your visa application. And the visa fee included in our package is not refundable in any circumstances.
If you still require us to assist with visa application in less than 30 days before your departure date, an additional fee will be required for urgent visa processing.
It is the customer’s/travel agent’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.
XI. HEALTH
Please ensure that you are aware of any health requirements and recommended precautions relevant to your travel, and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation may deny your entry into a country. We recommend that you consult with your local doctor or health specialist before commencing your travel. General health advice for the destination you wish to visit is also available from the Department of Foreign Affairs and Trade.
The customers/travel agents also acknowledge and agree that:
XII. TRAVEL INSURANCE
Our products DO NOT include Travel Insurance. Travel insurance is not included in our tours, cruises, day tours, private tours, group tours, transfers, and any of our packages.
For your protection, we strongly recommend that you purchase comprehensive travel insurance for your travel arrangements (without limitation) that include coverage for medical expenses, loss of luggage, cruise, land content and airfare charges that may occur.
You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.
XIII. TRAVEL DOCUMENTS
Travel documents isssued by us cannot be transferred to another person to use. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.
Travel voucher will be issued and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.
If the travellers travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.
Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.
It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
XIV. PUBLICITY
When you book with Tweet World Travel, you agree that we may use images of you taken during the trip and any comments made in writing or in video by you regarding the trip, without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium we choose.
If you do not want your images to be displayed, you have to advise us in writing at the time of booking, or when you collect your travel documents.
XV. PRIVACY
Tweet World Travel collects information about you (including health information where necessary) to process your travel arrangements, facilitate your participation in loyalty programs and conduct marketing activities and market research. If the information is not provided, we may not be able to make travel arrangements for you. We may disclose your personal information to our related companies, carriers, travel service providers, organisations which provide services to you.
For our full Privacy Policy, see link: https://b2b.tweetworldtravel.com.au/privacy-policy
XVI. GOVERNING LAWS
If any dispute arises between you and Tweet World Travel, the laws of Australia will apply.
SELECT EXCURSIONS:
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| Start date | 01/01/2020 |
| End date | 01/10/2020 |
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Thank you!
Thank you for choosing Tweet World Travel. Your booking request reference is:
We have received your booking request and it is being processed by our operation team. We will be in touch with you shortly about your booking request.
For further enquiries, please contact our Head Office via email contact@tweetworldtravel.com.au or call us on 1300 739 652
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CONTACT US
Queensland Office:
Wyndham Corporate Centre,
Lvl. 9, 1 Corporate Court,
Bundall QLD 4217
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